Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). Orders placed after 3:00 PM GMT/BST may be processed the following business day.
Domestic Shipping (United Kingdom)
- Standard Delivery (3–5 business days) — Free on orders over £X / £X.XX on orders under £X
- Express Delivery (1–2 business days) — £X.XX
- Next Day Delivery (order before 3 PM) — £X.XX
International Shipping We currently ship to selected countries. International delivery times vary by destination (typically 5–14 business days). Please note that customs duties, import taxes, and fees are the responsibility of the recipient and are not included in our shipping charges.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Items If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your contact email] within 14 days of the expected delivery date and we will resolve the issue promptly.
Shipping Restrictions Some products may be subject to shipping restrictions based on destination. We reserve the right to cancel orders that cannot be fulfilled to certain location.